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Privacy Policy and Terms of Service
Frequently Asked Questions
Concerning lodging
Q
What time is check-in?
A
Check-in is, in principle, between 16:00 and 20:00. (This may differ for plans that offer dinner, etc.)
Q
What time is check-out?
A
Check-out is at 10:00. There are no check-out procedures. Please leave the inn before checking out.
Q
Is it possible to stay for multiple nights?
A
Yes, it is. When doing so, the inn will be cleaned each day, in principle, between 11:00 and 13:00. If you only desire clean towels and do not require cleaning to be performed, please inform us of these requirements.
Q
Can children stay at the inn?
A
Children of 6 years (Japanese elementary school students) or older may stay with us. The lodging charge for children is the same as for adults, regardless of age. As the inn is a traditional Japanese house, providing a space where young children can stay safely is difficult . Therefore, our apologies, but any younger children cannot be accommodated.
Q
Is there a convenience store nearby?
A
The closest convenience store is a 10 minute-walk and a 3 minute-drive from the inn.
○ Family Mart Imajo
Q
Can pets stay at the inn?
A
We do not allow pets to stay at the inn. Thank you for your cooperation. However, this does not apply to legally stipulated support animals, such as guide dogs for blind people.
Q
Is smoking allowed in the inn?
A
The entire inn is a non-smoking area. Thank you for your cooperation.
Q
Can we use fireworks or barbeque in the inn garden or front of the inn?
A
The inn stands in an area with many old houses. Please refrain from handling any forms of fire inside or in the vicinity of the inn.
Concerning reservations & payment
Q
How many days in advance can reservations be made?
A
Reservations can be made up to 3 days in advance. For reservations closer than 3 days, please inquire first.
Q
Is there a charge for cancellations?
A
A charge is made for cancellations from 7 days prior to the date of the reservation. If you need to cancel for any reason, please contact us as early as possible.
Same day & no show 100% / day before 50% / 3 days before 30% / 7 days before 10%
Q
How can I pay, and when?
A
We do not accept payment at the inn itself. Please pay online in advance using a credit card.
Q
Is it possible to pay by credit card?
A
When making a reservation from our website, we accept Visa, Master Card, American Express, JCB, and Diners. When making a reservation with a different booking website, please refer to the forms of payment that they accept.
Concerning services & facilities
Q
Do you have a pickup service?
A
We do not offer a pick-up or drop-off service, and the inn is not responsible for arranging taxis. Our apologies but please arrange your own transportation. The number for a local taxi service is as follows.
○ Imajo Taxi (0778-45-0038)
Q
What facilities do you provide?
A
Please refer to the page outlining the facilities in the inn.
Q
Can we cook during our stay?
A
Yes, it is. The inn includes a kitchen. It is outfitted with an induction range, refrigerator, rice cooker, frying pan, pots, knives, cutting board, plates, cutlery, etc.
Q
Are seasonings kept on hand in the inn?
A
The inn stocks soy sauce, salt, pepper, and rice oil. The ingredients are kept in the kitchen and can be used as needed.
Q
Do you offer room service?
A
We do not offer room service.
Q
Are there drinks provided at the inn?
A
The inn stocks drip coffee and tea. You may bring your own soft drinks and alcohol if you prepare.
Q
Is there Wi-Fi at the inn?
A
Wi-Fi can be used for free. However, the quality and speed of the signal may vary depending on your location. Thank you for your understanding.
Q
Is there a washing machine?
A
No, there is not. There is a coin laundry nearby, requiring a 10-minute walk or a 3-minute drive from the inn.
○ In the vicinity of Family Mart Imajo
Q
Is there parking provided?
A
There is parking exclusive to the inn, which is provided free of charge.
Q
Is the inside of the inn barrier-free?
A
As the inn is a traditional Japanese house, the interior is not barrier-free. The bedrooms are on the second floor and can only be accessed by a stairway.
Q
Can you take charge of valuables?
A
As the inn offers the entire building to a single party, there is no service for us to take charge of valuables. Please take care of your valuables for yourselves.
Q
Is it possible to check baggage with you?
A
No, we do not offer a baggage-checking service.
Q
Is it possible to send baggage ahead of time?
A
No, we do not offer a service to receive baggage beforehand.
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